Shipping policy

SAMUDRA SHIPPING

AUSTRALIA

Australian orders are dispatched from Perth.

• Available delivery services, prices and estimated timeframes are shown at checkout.
• Tracking details are emailed after dispatch where the selected service supports tracking.
• Delivery estimates are estimates, not guaranteed dates.
• Customers are responsible for entering a complete and accurate delivery address.
• If a parcel is returned because an address was incorrect, incomplete or unclaimed, additional postage may apply before it is sent again.
• Contact goodvibes@samudra.energy promptly if tracking shows a delivery problem.

INDONESIA / INDONESIA

Orders for customers in Indonesia are dispatched from Seminyak.

Pesanan pelanggan di Indonesia dikirim dari Seminyak.

• Delivery services, prices and estimates are shown at checkout.
• Tracking is provided where supported by the selected service.
• Customers must provide a complete and accurate delivery address and telephone number.
• Additional postage may apply if a parcel is returned because the address was incorrect, incomplete or unclaimed.
• Contact goodvibes@samudra.energy if tracking shows a problem.

• Layanan pengiriman, biaya, dan estimasi waktu ditampilkan saat checkout.
• Nomor pelacakan diberikan jika didukung oleh layanan yang dipilih.
• Pelanggan wajib memberikan alamat pengiriman dan nomor telepon yang lengkap dan akurat.
• Biaya kirim tambahan dapat dikenakan jika paket dikembalikan karena alamat salah, tidak lengkap, atau tidak diambil.
• Hubungi goodvibes@samudra.energy jika pelacakan menunjukkan adanya masalah.